That’s right. The feedback is always the same:

Some like what you do
Some are indifferent
Some hate it.

Focus the resources on those who like the product and are willing to pay (highest payers top priority)

Try to convert some of the indifferent group via sales to customers.

Completely ignore the haters.

When startups fail they often focused too many resources trying to fix something with the haters. It’s a bad strategy - they won’t stop hating, just drain resources.